Support of a UX Studio

Bpifrance - Serving the Future

Bpifrance is a public investment bank, a French organization for financing and developing businesses.

Within the UX studio at Bpifrance, my goal was to support the studio in its development while industrializing the UX approach through the different projects entrusted to me.

Bpifrance projects report their needs and issues to the UX studio. We qualify the request then propose an adapted methodology (which translates into different deliverables).

Partenariat Bpifrance - Joubert Group

My role

Design research

Journey mapping


UI/UX design


User testing

Since June 2019, I have worked as a design consultant at Bpifrance. During my stay there, I had the chance to work in the following projects:

Creation of a recommendation engine to recommend all relevant offers

Improving of a social network for all Bpifrance employees and customers

Design of an incident management portal

Recommendation of offers

Presentation of the offer recommendation engine

My first project within the Studio was the creation of a recommendation engine to recommend all relevant offers for Bpifrance account managers.

Type of intervention:

Implementation of user tests (via the Maze tool)

Creation of the different routes

Animation of design workshops

Design and prototyping

Tribu social network

Presentation of the social network named Tribu by Bpifrance

Tribu is a complementary application to the Bpifrance environment. This service allows you to manage your network via a solution offered by JamesSpot.

To do so, I had to intervene to set up user tests. Two sessions took place. A remote qualitative then a quantitative via the Maze tool with the:

Goals definition

Definition of the test protocol

Conduct of user tests

Restitution of test results

Service Manager Help

Presentation of the IT service tool

The Service Manager Help is an incident management portal. This portal helps manage problem and incident tickets and resolve customer complaints quickly.

My goal was to optimize the skin of the interface and the functionalities of the IT service tool

Type of intervention :

Implementation of user tests (via the Maze tool)

Creation of different routes

Design and prototyping

Other projects: 

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